Privacy Policy

Effective Date: 4/15/2025
Last Updated: 4/15/2025

Hacienda Tierra Viva, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, purchase our products, or interact with us online.

1. Information We Collect

We may collect the following types of personal information:

Personal Identifiable Information (PII): Name, email address, phone number, billing/shipping address, and payment details when you place an order.
Account Information: If you create an account, we collect login credentials and purchase history.
Payment Information: We use third-party payment processors (e.g., PayPal, Stripe) and do not store your credit card details.
Device & Usage Data: We collect technical information such as your IP address, browser type, and how you interact with our website (via cookies or analytics tools).

2. How We Use Your Information

We use your data for the following purposes:

To process and fulfill orders, including shipping and payment processing.
To provide customer service and respond to inquiries.
To send marketing emails (with your consent).
To analyze website traffic and improve our online services.
To comply with legal obligations and prevent fraudulent activity.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

Service Providers: Shipping carriers, payment processors, and email marketing platforms.
Legal Authorities: If required by law or to protect our business.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences in your browser settings.

5. Data Retention

We retain your data only as long as necessary for legal, business, or operational purposes.

6. Your Rights & Choices

Depending on your location, you may have the right to:

Request access to or deletion of your personal data.
Opt out of marketing emails (unsubscribe links are included in emails).
Disable cookies through browser settings.

7. Data Security

We take reasonable steps to protect your information but cannot guarantee complete security.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Children's Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

For questions about this Privacy Policy, contact us at:
📧 Email: 5thHeavenCoffee@proton.me
📞 Phone: 787-434-8245
📍 Address: Utuado, Puerto Rico